The inbox your support team will actually enjoy
Shared inboxes, smart routing, and AI triage — without the bloated helpdesk feeling. Built for teams of 3–300.
Teams using Loopfield
Avg minutes saved per rep
Uptime
Integrations ready
Everything your support team needs · nothing they don't
Shared inbox
Every customer conversation in one thread. Assign, note, and ship replies without stepping on each other.
AI triage
Auto-categorize, suggest replies, and flag urgent tickets. Trained on your past tickets so suggestions actually fit.
Smart routing
Rules based on sender, subject, tags, or custom logic. Set once, forget forever.
Built-in analytics
Response time, resolution rate, agent load — visible at a glance. Export to anywhere.
Multi-channel
Email, chat, SMS, WhatsApp, and social DMs — unified inbox, one set of workflows.
SOC 2 · GDPR · HIPAA
Enterprise-grade security baked in. Audit logs, SSO, data residency — on every plan.
“We switched from Zendesk to Loopfield in a weekend. Our team literally applauded. Response time dropped 40% in the first month.”
Derek Hoang
Head of Support, Cobalt Labs
“The AI triage alone is worth the price. It routes 80% of our tickets correctly before a human even looks at them.”
Priya Patel
Ops Lead, Fernwood
“Finally, a helpdesk that doesn't feel like it was designed in 2012. My whole team opens Loopfield as their first tab.”
Anna Kowalski
Founder, Teacup
Starter
- Up to 2 team members
- Unlimited inboxes
- 500 tickets per month
- Email + chat channels
- Community support
Team
- Unlimited team members
- All channels + social DMs
- AI triage + smart routing
- Analytics + reporting
- 40+ integrations
- Priority support
Business
- Everything in Team
- SSO + SCIM
- Custom SLAs
- Audit logs + data residency
- Dedicated CSM
- 99.99% uptime SLA
Questions, answered
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