Everything your support team needs
Loopfield brings shared inbox, live chat, knowledge base and AI-powered triage into one focused workspace.
Core Features
Shared Inbox
One inbox for every email, chat and social message. Assign, snooze and track with full thread history.
Live Chat
Add a branded chat widget to any page in 30 seconds. Route by team, language or page URL.
Knowledge Base
A SEO-indexed help centre your team writes once and AI suggests automatically in every conversation.
AI Triage
Classify, tag and route incoming tickets using your own trained model — without writing a single rule.
Analytics
First response time, CSAT scores, resolution rates and team workload — all in one dashboard.
Permissions & Roles
Fine-grained roles for agents, team leads and admins. SSO, 2FA and audit logs included on all plans.
Works With Your Stack
Open API & Webhooks
Fully documented REST API and real-time webhooks. Integrate with any tool your team already uses.
Slack & Teams
Get notified in Slack or Microsoft Teams when tickets escalate, go overdue or receive a bad CSAT.
Shopify & Stripe
See order status, refund eligibility and payment history directly inside every customer conversation.
Support Teams
Avg. First Response Improvement
Uptime SLA
Minutes to Set Up
Feature FAQs
Ready to cut first response time in half?
Join 3,200+ support teams who made the switch. Setup takes under 4 minutes.